Crobasoft Interactive

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Programs

> Programs > Previews > Troubleshooting

Troubleshooting

All of our programs are available for download. On this page we will provide you with both help and information if one of our programs should not run properly, or at all.

> Extra Files.
Some programs or games requires certain DLLs to run. All of our current downloads come with the necessary files included in the package - although should you still be missing any file, we recommend downloading this zip containing the files needed for all of our products and extract them to the same folder as the program's exe:
crobasoft.com/files/needs.zip

> DirectX.
A few of our games / applications may require you to update your current version of DirectX. This can be done here:

> Play Online.
Some games are also playable online. In order to play these games you will be required to install Vitalize! - a product from Clickteam™.

-Internet Explorer:
When you first encounter a Vitalize! application your computer will ask if you would like to install Vitalize!. All you need to do is say yes.
It is sometimes also required to install the plugin manually for it to work. If so, please refer to the installer download below 'Computers not attached to the internet'.

-FireFox:

When you first encounter a Vitalize! application, click on the puzzle piece in the plugin windows and Firefox will display install the Vitalize! plugin or visit the plugin webpage for more information.

-Opera & all other browsers:

This installer will also allow offline installation of the Internet Explorer ActiveX and the FireFox plugin along with the plugin for Opera.

-Computers not attached to the internet:

Copy the file to a portable media storage device and run the installer on the other computers. For example, you could burn the installer to a CD or copy it to a flash drive. Vitalize! content is very highly optimized and will download quickly, even on a dial up internet connections.

NOTES :
You may need to restart your browser for the game to start.
Some of our products you may require Vitalize! to download additional extensions. The extensions are 100% safe just like Vitalize! itself. The extensions have been checked for user safety by Clickteam™.